T&Cs and Returns Policy

TERMS AND CONDITIONS OF SALE & RETURN OF GOODS


PRICES
These are current at the time of going to press but are subject to alteration without notice, and are for direct web sales from The Norfolk Candle Company. All direct sale goods include VAT where shown, but exclude carriage charges. Goods purchased from our affiliate companies are subject to their standard terms and conditions and must be returned to them directly.

DELIVERY
The company does not accept liability for non-or late delivery. Our extra low pricing policy means that some items may go temporary out of stock and is dependant on order demand.

Delivery is nominally 2-3 working days by courier subject to stock level, some items may take up to 10 working days and in certain cases, restocking can take several weeks.

Delivery confirmation will be sent following placement of your order, and if necessary may include an option for out of stock items on long lead times.

For urgent orders, or large quantity scheduled orders, please contact the office

CARRIAGE
Delivery charges are added to each order. No claims for mistakes, damages, shortages or transit breakages can be accepted unless carriers are informed within the time prescribed and ourselves in writing within three days of delivery. Goods received damaged should be signed for as "Damaged". Claims for non-delivery cannot be accepted unless an advice is received in writing within 3 days of delivery. 

GUARANTEE
The customer hereby acknowledges and agrees that he shall have satisfied himself before entering into a contract as to the capacity, quality, effectiveness and performance of the Goods and their fitness for purpose and suitability for the purpose for which they are to be used.  Warrantees provided reflect those offered by the original manufacturer of the Goods, including those of the Norfolk Candle Company.

LIABILITY
No liability for any consequential loss or damage arising from goods supplied by us or late delivery of goods supplied by us can be accepted. This clause does not and will not affect any statutory rights.

RETURNS
Goods may not be returned without our prior agreement. Goods returned with our prior agreement must be consigned to the dispatching location Carriage Paid and accompanied by Packing Note stating our original invoice number. We reserve the right to levy a handling charge.   A valid goods return number must be obtained for returned goods. 

ORDERS
We reserve the right to: (I) refuse to accept an order. (2) cancel an order. (3) suspend deliveries against an order. (4) refuse cancellation of an order, at any time, without explanation. No variation of an order will be recognised unless otherwise agreed by us in writing. 

 RISK AND PROPERTY
(a) Goods in any order or installment of order remain, with all legal and beneficial or equitable interest, our property until we receive payment in full of all sums owed to us by the customer on any account whatsoever.

(b) The customer, in accepting delivery of any goods before payment is thereby deemed irrevocably to authorise us to repossess any or all such goods when and if payment is not made in accordance with these terms of business, or at any time if the customer commits any act which, if committed by an individual, would amount to an act of bankruptcy. The customer hereby grants to us full and irrevocable authority to repossess and to enter the customer's premises during normal business hours causing no unnecessary damage, to effect repossession. 
 
(c) Notwithstanding the foregoing, the risk in goods passes to the customer upon delivery of them to the customer his representative and the customer agrees, at its expense, to insure that such goods thereupon against theft and fire and comprehensive risks.

(d) At our sole discretion we may, by notice, pass the property in and the ownership of any goods to the customer at any time at or after delivery even though sums may remain owing to us by the customer but without prejudice to any remedies available to us hereunder

LAW
The contract and these terms of business shall be subject to a construed in accordance with English Law

PRICE MATCH
We will always try to match any other UK authorised online retailers quote.
If you've seen a product advertised cheaper from a UK authorised online retailer let us know! We'll do our best to match that price. 

This offer does not apply to prices you have been quoted for second hand or used goods, product from auction sites, or specially discounted goods. Proof of offers may be required. The price promise does not apply to sales once they have been placed. Prices must have been advertised/quoted within the past 30 days and apply to instock items.

CANCELLATION POLICY

Customers are able to cancel any order within 48Hrs of placing it. If the goods have been despatched by this time they must be returned in original unused condition at the customers own expense.

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